Return and Refund FAQS
If you need to return or refund during the process of purchasing and using our products, please follow the corresponding prompts below and fill in the relevant form information, we will answer you as soon as possible
Can I exchange or cancel order?
When an order is placed on our site, we tend not to change or cancel your order. The order will be processed automatically as soon as you click “check out”. You can contact us with our customer department if you wish to make a change as soon as you want to change. However, due to the above, we can not guarantee that your order will be changed. We send the products after your order with us in a few hours.
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If the parcel reached you, but you would not want to sign on it and the parcel returns to us, we will charge you 20% of the order amount as our shipping fee.If the order returning to us cost us so many shipping fee, we would choose leaving the parcel not return to us, then we will charge you 50% of the order amount because we lose the shipping fee and the item.